Terms of Service

1. Who we are and who may use 11+ Quest

11+ Quest is operated by WeCraftLDN LTD. These Terms form a contract with the adult who creates or uses an account. You must be at least 18 and be a parent, guardian, or other adult authorised to support each child profile you create.

Children do not create their own accounts. They use the learning experience under an adult's account and supervision. You are responsible for deciding whether the service is suitable for your child and for keeping account credentials private.

2. The learning service

11+ Quest provides 11+ practice questions, progress information, recommendations, rewards, mock activities, and optional WBear AI explanations and voice playback. Content is educational support only. It is not a guarantee of an exam result, school place, or particular level of attainment, and it does not replace professional teaching or assessment.

WBear output may occasionally be incomplete or inaccurate. An adult should encourage the child to check important explanations and contact us if something appears unsuitable.

3. Accounts and child profiles

• Provide accurate adult account details and only the minimum child information requested.
• Use a child's first name or nickname rather than a full legal name.
• Do not share an account outside your household or try to access another family's information.
• Tell us promptly if you believe an account has been compromised.

4. Acceptable use

You must not:

• copy, scrape, republish, sell, or build a competing question bank from the service;
• circumvent access controls, probe security, automate excessive requests, or interfere with other users;
• use 11+ Quest unlawfully or submit harmful, abusive, or infringing material;
• misrepresent AI-generated material as guaranteed professional advice.

5. Subscriptions, trials, and payment

Where paid plans are offered, monthly and annual subscriptions renew automatically until cancelled. The checkout screen will show the price including applicable taxes, billing period, included features, renewal date, and any trial before you commit.

A promotional trial applies only when shown at checkout. Unless cancelled before the displayed trial end, it converts to the displayed paid subscription. Web subscriptions will be processed by Stripe. App Store subscriptions are billed and managed by Apple under the terms shown in your Apple account.

You may cancel before renewal using the billing controls supplied for the purchase channel. Cancellation normally prevents the next charge and access continues until the end of the paid period. Refund requests are considered fairly case by case; Apple controls refunds for App Store purchases. Nothing in these Terms removes statutory cancellation, refund, or digital-content rights.

6. Intellectual property and licence

We and our licensors retain rights in 11+ Quest, its design, software, questions, explanations, branding, and generated service materials. While your account is authorised, we grant a limited, revocable, non-transferable licence to use the service personally and non-commercially for learning in your household.

7. Availability and changes

We aim to provide a reliable service but cannot promise uninterrupted availability. We may maintain, secure, improve, or discontinue features. We will give reasonable notice where a material change adversely affects a paid service, unless urgent security or legal action is needed.

8. Suspension and ending the contract

You may stop using the service and delete your account. We may restrict or suspend access for serious misuse, security risk, non-payment, or legal necessity. Where reasonable, we will explain the issue and offer an opportunity to resolve it. Provisions concerning ownership, accrued payment, legal records, and liability continue where their nature requires it.

9. Responsibility and liability

We provide the service with reasonable care and skill. We are not responsible for loss that was not reasonably foreseeable, results caused by inaccurate information supplied by you, or failures outside our reasonable control. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or anything else that law does not allow us to exclude. Your mandatory consumer rights remain unaffected.

10. Changes to these Terms

We may update these Terms for legal, security, service, or commercial reasons. We will identify the version and effective date. Material changes require the account holder to accept the updated Terms before continuing to protected areas of the service.

11. Law, complaints, and contact

These Terms are governed by the law of England and Wales. Courts with jurisdiction under applicable UK consumer law may hear disputes; this does not remove mandatory rights available where you live. Contact [email protected] first so we can try to resolve a complaint promptly.